Various users of our Software systems inside SAPL and external users like our customers, can use this system for raising a ticket for an issue faced or for new feature suggestions or for better performance suggestions.
These tickets can be raised in our “tiketic” software. Then the ticket will be assigned to concerned departments / persons for further action and closed after the work is completed to the satisfaction of the person who raised it.
One can also track the ticket in the system to see the progress.
And the dashboard allows SAPL management to monitor performance across board, drilling down to individual tickets.
The name is a combination of “ticket” which is raised and the “tick” mark used when it is resolved.
The “tiketic” software is available on cloud through a Browser or as an App on Android & Ios mobiles.
